We offer a 14-day return policy, which means you have 14 days to request a return after you receive your items. This ensures that our customers are able to make their purchase with peace of mind.
To be eligible for a return, your item must be sent back to us in the same condition that you received it and must be completely unused, in original packaging and in a resalable condition. It must be complete with all fittings, instructions and packaging.
Please do not write on the outer box / packaging of the item as this will render it unfit for resale and as such you will not be eligible for a refund.
Please only use clear tape to reseal your products as any other tap will render the return as void. We cannot repackage any items / products neither can we accept items as graded returns as we do not have a clearance outlet. You will also be required to include a receipt / packing slip / proof of purchase inside the packaging so our returns department can process your claim. We want you to be 100% satisfied with your purchase. That’s why we offer a 14-day, money-back guarantee on all orders.
If your order has qualified for Free Delivery due to a promotional offer or the value exceeded £499 and you are returning a selection of products from your order, Please note: You will be subject to paying the delivery charge if the revised order value falls below the minimum Free Delivery amount. The delivery charge can be any amount depending on your delivery postal area and is not necessarily the amount quoted as per the website at checkout. We reserve the right to deduct such delivery charges from any refund amount owing to you.
To start a return, please contact us on 03300 10 10 21 or e-mail us on sales@bathroomnation.co.uk with your order number & name. Our friendly customer service team is available 7 days a week to help with any queries you have. We strive to provide an excellent customer service experience.
Returns Address
Bathroom Nation UK – Returns
Unit 3, Vernon House
Vernon Street
Blackburn, Lancashire
BB2 2AX
The customer must cover the cost of return shipment unless the item is defective or arrived damaged. We can assist with returns for an additional fee, which will be subtracted from the customer's refund. If the return is requested within 7 days of receiving the item, there will be no restocking fee. However, for all returns requested after 7 days of receiving the goods will be subjected to a restocking fee of 25% as a minimum.
Damages
If an item has arrived damaged or incorrect, the customer must inform us within 7 days to receiving the item. The customer must inform us via Phone or E-Mail so our Customer Care team can evaluate the issue and create a claim. Our Customer Care team provides impeccable customer service and responds quickly to any issue. They will work diligently with the customer to resolve any issues and ensure satisfaction.
Exchanges
If you wish to exchange an item, please contact our customer service number on 03300 10 10 21. Our customer service team is available to answer your questions and provide all the support you need. No matter what the issue is, our team will do their best to help.
Refunds
You will be notified via E-Mail or Telephone once your return has arrived in our returns department. Your returns will be inspected and you will then receive confirmation if your claim for return was approved. If it has been approved, the customer will then automatically receive a refund on the original payment method within 7 – 10 business days. Refunds are typically processed within a week of receiving the returned product. Depending on your bank, the funds may take a few additional days to become available in your account.
Our range of products, immaculately crafted with attention to detail, provides damage-free enjoyment with unrivalled customer and aftercare services. Get the best of quality, uncompromised. Enjoy reliable protection for your investments with our products that are designed to be highly durable and resistant to damage. Our products don't get damaged that often, for peace of mind for years to come.
If you decide the goods you purchased are no longer suitable and return them in line with our returns policy (outlined above), we reserve the right to refuse further orders for the same item again. If the above is not adhered to in full, we reserve the right to refuse a refund.