We offer a 14-day return policy, which means you have 14 working days to request a return after you receive your items. This ensures that our customers are able to make their purchase with peace of mind.
To be eligible for a return, your item must be sent back to us in the same condition that you received it and must be completely unused and in original packaging. You will also be required to include a receipt / order sheet / proof of purchase in the packaging so our returns department can process your claim. We want you to be 100% satisfied with your purchase. That’s why we offer a 14-day, money-back guarantee on all orders.
To start a return, please contact us on 03300 10 10 21 or e-mail us on sales@bathroomnation.co.uk with your order number & name. Our friendly customer service team is available 7 days a week to help with any queries you have. We strive to provide an excellent customer service experience.
Returns Address
Bathroom Nation UK – Returns
Unit 3, Vernon House
Vernon Street
Blackburn, Lancashire
BB2 2AX
The customer must cover the cost of return shipment unless the item is defective or arrived damaged. We can assist with returns for an additional fee, which will be subtracted from the customer's refund.
Damages
If an item has arrived damaged, the customer must inform us within 7 days to receiving the item. The customer must inform us via Phone or E-Mail so our Customer Care team can evaluate the issue and create a claim. Our Customer Care team provides impeccable customer service and responds quickly to any issue. They will work diligently with the customer to resolve any issues and ensure satisfaction.
Exchanges
If you wish to exchange an item, please contact our customer service number on 03300 10 10 21. Our customer service team is available to answer your questions and provide all the support you need. No matter what the issue is, our team will do their best to help.
Refunds
You will be notified via E-Mail or Telephone once your return has arrived in our returns department. Your returns will be inspected and you will then receive confirmation if your claim for return was approved. If it has been approved, the customer will then automatically receive a refund on the original payment method within 7 – 10 business days. Refunds are typically processed within a week of receiving the returned product. Depending on your bank, the funds may take a few additional days to become available in your account.
Our range of products, immaculately crafted with attention to detail, provides damage-free enjoyment with unrivalled customer and aftercare services. Get the best of quality, uncompromised. Enjoy reliable protection for your investments with our products that are designed to be highly durable and resistant to damage. Our products don't get damaged that often, for peace of mind for years to come.
If you decide the goods you purchased are no longer suitable and return them in line with our returns policy (outlined above), we reserve the right to refuse further orders for the same item again.